Thursday, January 20, 2011

Nothing Beats Sleeping In Your Own Bed

Current Location: Tualatin, OR

After several delays and a lot of frustration, we finally took possession of our home on Monday afternoon. Our primary frustration centered around the lack of and mis communication by the RV dealership.

All week long, we were led to believe that the repairs would be completed by Friday afternoon at the latest. When we talked to the dealership on Thursday afternoon we were given the same timeline. On Friday morning, however, we were given a new twist to the story. Long story short, we wouldn't be able to pick up the rig until Monday, but were told that it would be ready first thing Monday morning. I don't know why we believed them because when Monday morning arrived, we were told it wouldn't be ready for a couple of hours. Those couple of hours spanned into most of the day.

We finally were able to do a walkthrough around 1pm and found several issues. Although we made sure that they fixed everything to our satisfaction (mostly), we were extremely frustrated because most of the issues implied (to us at least) a lack of care to our home, which equates in my mind to a lack of quality. The good news is that the tech who was doing the majority of the roof work seemed to know what he was doing and was very conscientous. I wish I could say the same about the rest of the staff. Needless to say, our nerves were frayed by the time we finally pulled out of the dealership at 3:15. So much for getting an early start to the day!

This was certainly not ideal because we still had a 3 hour drive ahead of us. We were headed to Portland and we needed to be there so that Tracy could start a job on Tuesday morning (which didn't work out, by the way). We really didn't want to set up in the dark, but ultimately didn't feel like we had much choice.

We had a couple of things on our side, however. It was MLK day so the traffic was pretty light and it wasn't raining. Luckily, we had toured the RV park awhile back, so we kind of knew what to expect. The roads within the park are fairly narrow which made manuevering a little difficult, but we finally got parked with a huge sigh of relief.

We did the minimal setup for the night, had a quick dinner and fell into a wonderful night's sleep in our own bed. After sleeping in a hard, creaky hotel bed and cooking in a less than ideal kitchen, being back in our own home is heaven! Sometimes, it's hard to appreciate what you have until you are without. I sincerely hope that we are never without our home again.

The one bright spot in this whole ordeal has been our insurance company. I have been very impressed with them. Our adjuster has been responsive, pleasant and exceedingly quick in processing our claim. I mentioned in an earlier post that it all seemed way too easy, but they really seem to have their act together. For anyone looking for insurance, our policy is through Victoria, the RV specialty branch of Nationwide. We bought our policy through Miller Insurance. I would highly recommend both companies.

I wish I could say the same about the RV dealership, Fife RV. We had some warranty work done by them in October and were pleased, but I think that in part that might be because we gave them 3 weeks to do a 2 day job. Now that we asked them to handle a much larger job, many of the problems became obvious. It seems like it's a poorly managed shop. I'd like to believe that the techs are skilled (we saw nothing to the contrary), but they definitely seem to work at their own pace. And the endless runarounds and poor communication certainly did not exude much confidence. We will not do business with them again.

But we hope that it is all behind us now. We are slowly getting settled in Portland and are eager to explore this city that we've heard so much about. The weather is even improving. They are predicting 5 days of dry, partly sunny weather. That's about as good as you can ask for around here in the winter!

Wednesday, January 12, 2011

Progress At Last

Current Location: Fife, WA in an extended stay hotel

The new RV parts finally arrived on Monday afternoon. They had done all the prep work and were ready to dive in. We stopped in on Tuesday morning to check it out in person. We didn't stay long because we didn't want to impede their progress, but were able to snap a few pictures.

It's amazing how much they had to disassemble. On the slide, they took out the light fixtures, removed the decorative paneling, moved all the furniture and removed a couple of the cabinet doors. On the main ceiling, they removed the ceiling fan and the air conditioner. On the outside, they removed the roof vents and stripped both roofs. It's hard seeing our beloved home in such disrepair.

But the good news is they anticipate that it will only to take a few days to do all the repairs and put everything back in order. I'm cautiously optimistic, but won't be at all surprised if it takes longer than they expect.

We're hoping to be back in our home on Friday. We'll find out tomorrow if we'll make that date.

Hotel living has grown old. We've developed some habits we're not too proud of. We sleep late because there's really no reason to get up. We're limited in what we can do during the day because we can't leave Hunter in the hotel alone and it's too cold to leave him in the truck for too long. We try to get out and walk every day, even in the rain. We've explored many of the city parks and walking trails. We've eaten out a lot more than we normally would. That's in part because it's something to get us out, part due to our limited cooking facilities in the hotel, and part because we're on someone else's dime (insurance is covering our living expenses). In short we've become slugs and we're not happy with ourselves.

We're really anxious to get our lives back on track and the pieces are starting to fall into place once again. Once we get the rig back, we'll be headed directly to Portland, OR, about 180 miles to the south of us. Tracy has accepted a temporary contract at a printing company and she starts on Tuesday. I don't have any solid leads yet, but hope that things will pick up once we're settled. I'm also looking into some volunteer opportunities. It will be good to have a reason to get out of bed again. I never thought I'd say this, but I miss working.

We're not even 2 weeks in to 2011 and things are already looking up. I have a good feeling about the things to come!

Wednesday, January 5, 2011

Blue Sky And Bright Sunshine...Where Are We?

Current Location: Fife, WA in an extended stay hotel

For 6 days in a row, we woke up to bright blue sky and sunshine. We must be dreaming! We haven't seen this much sunshine since we left California. Maybe our luck really is changing in 2011.

Well, the sunshine didn't last (we are now back to rainy days) but we tried to get out and enjoy as much of it as we could. Tracy was still recovering from the crud that so many caught over the holidays so we stuck to low level activities.

We started out going for a drive to get some good pictures of Mount Rainier. "The Mountain", as it's referred to by locals, is visible from pretty much anywhere in the Seattle-Tacoma region. Its summit is over 14,400 feet and when you're standing at or near sea level, that's pretty darn high. It's an awesome sight when it's not shrouded in clouds.
The next day we drove out to Mount Rainier National Park.
The view of The Mountain is far better from outside the park. Once you're inside, it seems to lose some of it's massiveness.
Also, the park is very forested and while it is very beautiful, you can't see much from the road. This is one of the buildings along the park road. It was built in the late 1800's and is now used as an administrative building. We loved all the icicles hanging over the dark wood.
Most of the roads through the park are closed in winter. I didn't know this but the Park is known as one of the snowiest places on earth. The town of Paradise (elevation around 5400 ft), which is inside the park, has had over 220 inches of snow by the end of December and last winter recorded a total of 650 inches. The highest amount of snow recorded in one winter was 1,122 inches in 1971-72. That's almost 100 feet! That's a lot of snow!

We drove about 10 miles into the park until the roads started getting a little slicker than we were comfortable with. We continued on for another mile or so until we could find a place to turn around our big truck, but we just took it slow and made it back down without any trouble.

We also spent a day exploring Tacoma and drove out to Point Defiance Park. It is one of the largest urban parks in the United States. It contains a zoo, an aquarium, and multiple gardens. We hope to be back some day when all the gardens are in bloom. It also has miles of hiking trails and lots of picnic areas. I'm sure this place is crazy in the summer, but it was pretty quiet during our visit. We did a short walk along the beach, during which we saw some whales and a couple of eagles.
There is a 5-mile drive through the park which contains a lot of overlooks. One is of the Olympic mountain range.
From another stop, we could see the Tacoma Narrows bridge. It is the 5th longest suspension bridge in the U.S. We've been over this bridge several times since the dealership where our RV is currently living is on the other side. Not something that Tracy is exactly fond of, but she crosses it like a trooper (and with her eyes open!)
We stopped for a bowl of chowder at Dukes Chowder House (highly recommended!) along the waterfront. That's the restaurant on the right-hand side and The Mountain in the background. The steam you see on the left hand side is from the Port of Tacoma, one of the largest ports in North America.Although we haven't had the best luck during our stay in the region, we do admit that this is a very beautiful area and we look forward to coming back in the summer when we can truly enjoy the outdoors. And hopefully we'll have a few more days of sunshine yet this winter.

We ended our afternoon with a stop by the RV dealership to check on our RV. Not much progress has been made as they're still waiting for the parts to arrive. They do have it inside the bay so it is protected from the cold which was a relief since we've had several nights below freezing. They've started doing some prep work on it but not as much as we had hoped. They said the parts were shipped on Friday and were expected to arrive either Wednesday or Thursday. We're not sure why it took until Friday to get them shipped since we agreed to their estimate on Tuesday. I know it was the holiday season but what was happening on Wednesday and Thursday? We didn't ask about the delay, but I think we're realizing that we may need to stay on top of them to ensure that things are moving as quickly as possible. On Monday, they said that it would still probably be another 2 weeks before it's done. We dropped it off the previous Monday, which means that we'll probably be in the hotel closer to 3 weeks. Uugh. I sure hope it's not any longer as we're already getting itchy to get back in our home and on with our lives. But we also recognize that getting frustrated or depressed about the situation is not going to help anything, so we're trying to stay relaxed and make the best of it. It's all part of the adventure, right? :)